Privacy Policy

About Us

Michael Jukes is authorised for specific activities and product types under reference number 833799. It is important to check the full record for what regulated activities this firm has permission to do. This firm is shown on the Register because it is now, or was previously, approved by the FCA (or relevant regulatory body). As a result, you may be able to complain about this firm to the Financial Ombudsman Service. If this firm goes out of business owing you money, you may be able to claim compensation from the Financial Services Compensation Scheme (FSCS). However, this is not always the case, and these organisations may not cover some of this firm’s activities. If you would like to check what is and what isn’t covered, you can ask this firm to confirm this to you in writing. More information can be found on the Financial Ombudsman Service’s website and the FSCS’s website about the kind of complaints and claims they can help with. The final decision on whether or not they will consider any complaint or claim is for the Financial Ombudsman Service or the FSCS.

Michael Jukes is also registered with the Information Commissioner’s Office (ICO) under registration number ZB665711. Our registration address is 85 Western Road, Hove, East Sussex, BN3 1JB.

Our Privacy Promise

Your privacy matters to us, and we will never release your personal details to any third party for marketing purposes. We will tell you how we use your data and who we share it with.

What Information Do We Collect From You?

We will only collect enough information from you to process your claim on your behalf. The information we may collect could include the following: your name, address, contact details, date of birth, details of the circumstances of the claim or incident, and any damage or loss suffered by you.

Who Is Collecting Your Data?

We will collect enough information to provide you with services that we are contracted to provide or additional services that you may consent to. In accordance with your rights under relevant data protection legislation, you may withdraw your consent at any time.

How Is Your Data Collected?

Information is collected from you through our claims notification process via telephone and via the claim contact form on our website.

Where Do We Store Your Data?

All data provided to us is stored on secure servers. We employ appropriate security measures to protect your information stored on our servers.

Who Do We Share Your Data With?

To fulfil our contractual obligations and our obligations to you, we will share information with business partners or suppliers for the purposes of progressing your claim. This is for the performance of any contract we enter into with you or them.

How Long Do We Keep Your Data For?

We will keep your information for six years after your claim has been completed. If for any reason we do not provide you with services, we will delete your personal information from our records.

Lawful Basis

We will only use your personal data where the law allows us to. We rely on the following lawful bases when collecting your data:

  • Where it is necessary for compliance with our regulatory, legal, and/or professional obligations
  • Where it is necessary for the purposes of pursuing our legitimate interests
  • Where it is necessary for the establishment, exercise, or defence of legal claims.

How Will We Use Information About You?

We will use information to enable us to decide if we can provide services to you and:

  • The administration and management of your claim (including vehicle replacement and vehicle repair)
  • To comply with any laws or regulations.
  • We will keep your personal information confidential and will take appropriate measures to protect it against loss, theft, or misuse and to safeguard your privacy.

In the course of providing our services to you, we may need to communicate your personal information to parties involved in your claim including but not limited to:

  • Law firms for the provision of legal services for you.
  • Vehicle rental companies for the purpose of obtaining a replacement car for you.
  • Garages and/or engineers to ensure your vehicle is repaired for you.

Your details will be processed in each case in strict confidence, and we have set up adequate measures to ensure that your privacy is protected when transferring your data to third parties for the purposes of providing our services to you. Please note that the transmission of data over the internet is never completely secure.

Your Rights

You have a number of legal rights regarding the information we hold on you.

  • You have the right to access your personal information.
  • You have the right to object to further processing.
  • You have the right to ask us to correct or remove any information that you believe is inaccurate.
  • You have the right to restrict the processing of your personal information.
  • You have the right to ask us to delete your personal information.
  • The right to receive the personal information we hold about you.

Should you wish to exercise any of your legal rights, please email or write to us at the following address: Michael Jukes, 85 Western Road, Hove, East Sussex, BN3 1JB Email: aimclaims@yahoo.co.uk

Our website may contain links to and from the websites of business partners and suppliers or other third-party firms. Please note that we do not accept any responsibility for the use of your information once it leaves our website domain nor the content of any third-party website. The use of personal information on any website you choose to access will contain its own privacy policy that governs how they use your personal information.

Complaints

For more information about this policy, or if you would like to make a complaint in relation to the way we process your personal information, please contact Michael Jukes, 85 Western Road, Hove, East Sussex, BN3 1JB Email: aimclaims@yahoo.co.uk

We try to resolve any complaints as soon as possible, however if we are unable to do so to your satisfaction, you can contact the Information Commissioner’s Office (ICO) (www.ico.org.uk, Tel: 0303 123 1113).

Changes to Our Privacy Policy

We keep our privacy policy under regular review, and we will place any updates on this web page. This privacy policy was last reviewed on 1 March 2024.

How to Contact Us

Please contact us if you have any questions about our privacy policy or information we hold about you:

  • By email at: aimclaims@yahoo.co.uk
  • Or write to us at: Michael Jukes, 85 Western Road, Hove, East Sussex, BN3 1JB